Buried Cane Logo
Buried Cane Logo


Return Policy

Your satisfaction is our top priority and we stand behind the quality of our products and services.


Items that are damaged in transit, or are not to your satisfaction, will be replaced. Any unsatisfactory items need to be re-corked with remaining contents and returned in order to receive a refund.
If you wish to return your wine within 30 days and opt out of reordering, you will be credited the bottles returned, less a 15% re-stocking fee and freight cost.


If your order has returned to our warehouse due to damage or an error on the part of the shipping carrier, we will re-ship it at no cost to you. If your order has been returned after three unsuccessful delivery attempts or incorrect address, a reshipping fee of $15 per package will be charged to the credit card on file.

Shipment Redirect

If your order has already shipped and you: 1) Want to make a change to the shipping address, or 2) Want the order to be held for future delivery (up to 14 days), please be aware that our carriers charge a $15 per package fee for these requests and this cost will be passed onto you. Please also be aware that we can only redirect shipments within the same state due to tax/compliance statutes.

We are committed to delivering our products in excellent condition and in a timely manner, and feel it is important to inform you that all shipping carriers require an adult signature at the time of delivery. We always recommend shipping to a business address to ensure an adult is present during business hours.

Vintage Wine Estates Customer Service
Toll Free: 1-800-285-7770


Privacy & Security

Our Address:
7415 Saint Helena Highway
Yountville, CA

Toll Free:

We recognize and respect our customers' privacy. We diligently protect the trust you have placed in us. That's why we've developed a Privacy Policy to assure you that the information collected about you is only what is needed for conducting business and offering products and services that might be of interest to you.

Because we appreciate the trust you've placed in us, we don't collect personally identifiable information from individuals unless they provide it to us voluntarily and knowingly. As a visitor to our site, we'll recognize your home server, but not your email address or any other personal or system information. We do, however, collect the email addresses of those who communicate with us via email.

Federal and California state law requires us to request identification from each consumer to prove that you are of age to legally purchase alcohol. To process your order, we will ask for your name, home or other physical address, including street name and name of a city or town, email address, telephone number, or any other identifier that permits the contacting of a specific individual by mail, telephone, or online. Therefore, we'll ask you for either your driver's license number, passport number, military ID, state ID, social security number, or other legally recognized forms of identification, as well as your date of birth and credit card number. We understand the sensitivity of giving out such personal information; we maintain our files carefully and we will never sell, share, or rent your personally identifiable information to third parties in violation of this policy.

At times, we partner with third parties to provide specific services, such as the mailing of our newsletters. When you sign up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. We have informed these parties that they are not allowed to use personally identifiable information except for the purpose of providing these services.

We occasionally make our list of customer names and street addresses available to carefully screened companies and organizations whose product and activities might be of interest to you. To be removed from the list of persons whose information is shared with third parties, please use our contact form, or call us at (800) 764-1220. You may also write to us at the address listed above.

This website takes precautions to protect your information. When our registration/order form asks you to enter sensitive information (such as credit card number), that information is encrypted and is protected with the customary encryption software used in the ecommerce industry - SSL.

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Changes to Your Personal Data:

At any time you may review, update, correct, or change the personally identifiable information you have provided to us. You may also choose to no longer receive any communication from us, however you may continue to receive communications from those companies we shared your information with prior to your notification to us. You may use our website, through the My Account pages, to change your information. Alternatively, you can send use our contact form, or call us at (800) 764-1220.

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"Can Spam" Legislation & Email Opt-Out:

We comply with all provisions set forth under Federal law in accordance with sending offer driven emails. Those who wish to Opt-Out from receiving email offers will have action taken within 1-10 days of receipt of request to Opt-Out or Unsubscribe. Please keep in mind that if you have multiple email addresses or accounts that forward your membership address, you will need to Opt-Out each address in order to ensure complete removal from our database.

If you have any concerns with our Privacy Policy, use our contact form, or call us at (800) 764-1220.

This policy was last updated July 9, 2009.

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Shipping Policies

Wine shipping laws vary from state to state.

See our detailed shipping policy & delivery schedule

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Vintage Changes

Due to vintage changes in inventory, if an item in your order becomes unavailable, we will substitute it with next available vintage.

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Credit Card Charges

Cosentino Winery is a member of the Vintage Wine Estates family of companies, and all charges on your credit card statement will appear as our parent compay, Vintage Wine Estates.

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